Submitting an Enquiry
By submitting your details through one of our websites or Facebook pages (listed below), you’ll be providing your personal details to UKExpertMedical. UKExpertMedical are experts in medical legal claims. Their role is to assist on behalf of the advertised solicitor and client in discussing the medical diagnosis and reverting back to the solicitors will prospects of success. Your solicitor will correspond with you in respect of the legal part of the claim under the conditional fee agreement if signed by you the client. All information you provide is Private and Confidential.
What you do with my personal information.
When we receive your enquiry, we ask for your name, email address and telephone number. UKExpertMedical will then contact you on behalf of the advertised solicitor via the provided telephone number, email and SMS (if required) to discuss your enquiry in further detail. You will answer a few medical related questions and we will present this information as consented by you back to the instructing solicitor. Your answers to the screening will stay on our records for future reference during any on-going claim including the investigation stage. All information you provide is private and confidential and will not be shared to any other third party, except for your instructing solicitor, without your permission to do so.
If we/or your solicitor deem that your claim does not possess ‘reasonable prospects of success’ we will remove all of your data after 16 months. This is so if you make a future enquiry or have an update to an existing claim, we have your previous claim information on record.
When you submit an enquiry, your claim enquiry is open for 12 months. An ongoing claim can take anything between 3 months – 5 years depending on the nature of the claim. If we have been unable to contact you, your data is then removed from our database after the 12 months no contact period.
If your claim is successful and we’ve received confirmation that your claim has been completed by the solicitor, your details will stay on our file as information only. If you choose to make another enquiry at a later stage, we will use the previous information as reference only.
Access to further information.
If the instructing solicitor accepts your claim, you will ask to sign a CFA (Conditional Fee Agreement). This covers the terms of agreement between you and the instructing solicitor and details data processing. We may require additional information from you, including medical records, to support your claim.
You have the right to:
Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
If you’re a client of UKExpertMedical or UKExpertDigital and would like to exercise any of your rights listed above, please call 0345 9011 897 or email firstname.lastname@example.org
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